Cara Operations

Bilingual Call Centre Reps

CA-ON-Scarborough
2 months ago(11/23/2017 4:26 PM)
Job ID
2017-4333

Overview

We are actively searching for Bilingual Call Centre Representatives ( Guest Services Representatives) for our Scarborough location. 

 

 

Overview
The Consultant will be a part of the CARA Guest Services Team and will work with CARA’s branded restaurants to provide the perfect guest experience. The Consultant will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved. Selected candidates will be the first point of contact for our Guests.

 

Major Responsibilities
Create personalized responses to guests concerns on social media.
Managing guest interactions on various social media platforms.
Listen and process Guest concerns, comments and inquiries by phone, email, survey response and via social media.
Ensures all concerns are escalated to the correct departments for review as set out in department standards.
Provide Guests with detailed answers for any questions or inquiries for all of our CARA Brands.
Ensures has current and excellent knowledge of current menu and promotional offers for all supported Brands.
Performs other duties assigned.

 

Key Challenges
Ability to work in a team environment.
Ability to work independently with minimum supervision.
Ability to multitask and work within a fast-paced work environment.
Ability to adapt performance based on feedback and coaching.
Defusing irate Guests.

 

Knowledge and Skills
Solid communication skills, both written and verbal.
Personable and outgoing.
Outstanding organizational skills.
Active listening and questioning skills
Keyboarding skills, proficient with Word, Excel, and PowerPoint
Ability to motivate and inspire associates
Maintaining a positive and productive shift

 

Qualifications
High school diploma required or higher preferred
2 years sales and customer service experience (over the phone) an asset
Experience in communications and Social Media an asset
Bilingualism a requirement (English/French)

 

Work Environment/Requirements
Work is performed in a world class team focused Call Centre environment
Extended periods of sitting and computer use
Flexibility in hours, required to work weekends, required to work evening shifts and holidays
Working towards achieving individual and departmental KPI’s
Reports to Guest Services Supervisor and Call Centre Management Team

 

If you are interested in this fantastic opportunity, please apply today

As part of our accessibility commitment, We are committed to providing an accessible environment for all of our customers, employees, and job applicants, and will make available to any selected applicants accommodations and/or accessible formats should he/she require. 

 
Please note that an offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process

We thank all candidates for their interest in opportunities with us however, only the candidates selected for an interview will be contacted. No phone calls or emails please.

At this time, we do not require assistance from recruitment agencies. Any candidates submitted via staffing and employment agencies will not be considered.

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