Cara Operations

Call Center Reps

CA-ON-Scarborough
2 months ago(11/28/2017 9:45 AM)
Job ID
2017-4345

Overview

Our Guest Experience team is actively searching for Call Centre Representatives. 

 

**  Please note this role will be relocating to our head office in Vaughan in February

All candidates must be able to work in Vaughan  **  

 

 

Overview

The Consultant will be a part of the CARA Guest Services Team and will work with CARA's branded restaurants to provide the perfect guest experience. The Consultant will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved. Selected candidates will be the first point of contact for our Guests.  

 

Major Responsibilities

  • Create personalized responses to guests concerns on social media.
  • Managing guest interactions on various social media platforms.
  • Listen and process Guest concerns, comments and inquiries by phone, email, survey response and via social media.
  • Ensures all concerns are escalated to the correct departments for review as set out in department standards
  • Performs other duties assigned.

Qualifications

  • High school diploma required or higher preferred
  • 2 years sales and customer service experience (over the phone) an asset
  • Experience in communications and Social Media an asset
  • Bilingualism is an asset (English/French)

Why Join CARA?

  • You’d be joining a close-knit, innovative team
  • We offer flexible hours 
  • You will be working on some of Canada’s oldest, most well-known brands!
  • 20% Discount at Cara's branded restaurants

 

We thank all candidates for their interest in opportunities with us, however only those candidates under consideration will be contacted.

 

As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

 

Please note that any offer of employment may be subject to reference checks and background checks, including a criminal record check as part of the selection process

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