RECIPE Unlimited Corporation (formerly Cara Operations Limited) is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, Montana’s, Kelsey’s, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, St-Hubert, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants our Home Office Associates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – along with competitive compensation, we operate in a fast paced and energetic environment where effective team work and self-motivation to work independently are harmonious traits.
As a Supervisor/Trainer of our Customer Service Department, you will lead our Guest Experience Consultants to ensure our customers consistently receive the “Perfect Guest Experience” when contacting Swiss Chalet Order Taking and Customer Service via the phone and email. You will be responsible for leading the Associates Training Programs.
You will be play an active role in the day-to-day operations of our Call Centre to ensure our associates are providing the perfect guest experience to our guests, franchisee and corporate restaurants and delivery associates. This includes monitoring queues to ensure adherence to our Key Performance Indicators (KPIs).
Our Customer Service Department is operational 18 hours a day, 7 days a week and 364 days a year.
What will you do in this role?:
What are we looking for from you?:
Successful candidates will demonstrate behaviours that support Recipe culture statement. At Recipe, we make everyone feel special!
Interested candidates are to forward their resume and cover letter to:
Attn: Rhonda Myslik, Cara Call Centre
What we offer you:
Recipe/Cara offers a great open office work environment, with a competitive salary, group benefits, subsidized bistro, on site gym facilities and a 20% discount to most of our restaurants.
As part of our accessibility commitment, We are committed to providing an accessible environment for all of our customers, employees, and job applicants, and will make available to any selected applicants accommodations and/or accessible formats should he/she require.
We thank all candidates for their interest in opportunities with us however, only the candidates selected for an interview will be contacted.